Shipping & Returns

Shipping & ETA: Orders placed for in-stock art typically leave the studio within 5-7 business days. Special orders, custom orders or times when Paul Grussenmeyer is away from his studio, more time will be required. If more time is required, Paul Grussenmeyer Custom Creations will contact you to make sure the lead time is acceptable.

Estimated Time Arrival (ETA) is based on the shipping method that you select upon check out.

If any item becomes delayed or unavailable from the time you place your order, we will ask if you would like to substitute an item or at your request, we will issue a full refund. This option will not be available if you were notified of the delay and accepted the extended time delay unless special arrangement is agreed to with Paul Grussenmeyer Custom Creations. If an item is not available for delivery and Paul Grussenmeyer Custom Creations has attempted to contact you for more than 3 months with no reply on your behalf, your order will be deemed fulfilled. If you contact Paul Grussenmeyer Custom Creations after this time period, you will only be eligible for a giftcard to Paul Grussenmeyer Custom Creations for 80% of your order total.

Returns: Purchasing original artwork is an exciting experience. Each art piece is individually produced and much care is taken in packaging each order before it leaves the studio. If for any reason you are not satisfied with your purchase, please contact us at info@pgcustomcreations.com within 24 hours of delivery. No exception will be made. Approved returns must be received by our studio within 7 days after delivery to original recipient. Item must be undamaged and in original packaging for a refund of the purchase price minus a 30% production fee.

If your purchase is damaged during shipping, please notify us immediately at info@pgcustomcreations.com. Please make sure all original packaging materials are kept for the shipper to examine.

All custom order sales are final. Orders which are pending, updated, delivered, shipped or are in transit, cannot be cancelled.

Customer will be charged all shipping costs on any order refused or returned to Paul Grussenmeyer Custom Creations due to incorrect address.